Refund and Returns Policy

Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be in original condition and in the same condition that you received it. It must also be in the original packaging.

All returns or exchanges must be pre-arranged first by contacting our Customer Service team via email: sales@tlogic.com.ph for a Return Authorization.

If we have sent you product which is different from what you have ordered and you seek a refund; we will provide you with a return authorization number to return the goods to us.

If you change your mind and seek a refund, we will require you to return the item covering the postage charges. A refund minus original postage charges and a 25% restocking fee will be confirmed once the product has been received, and products have been deemed to be in resalable condition.

If the item is defective, has a major problem, is significantly different from the description or is unsafe, you are entitled to a refund, replacement or be compensated for the drop in value.

If the item has a minor problem, the item will be repaired or replaced within a reasonable time.

All items returned to TLOGIC must be shipped in their original packaging. Damage as a result of incorrect packaging or damage in transit will need to be paid for by the sender.

Exchanges Policy

If you are not satisfied with your purchase, contact us for a Return Authorization

Make sure the items are in their original condition within 30 days of receipt

All returns or exchanges must be pre-arranged first by contacting our Customer Service team via email: sales@tlogic.com.ph.

If we have sent you the wrong product, please let us know and we will happily exchange the order, covering all postage costs.

If you change your mind, or decide that a device needs to be changed, we will happily exchange the product over for you. But the shipping costs for you to return the product will not be covered, or the additional delivery costs.

Warranty Policy

All warranty claims must be pre-arranged first by contacting us.

If you believe the product you have purchased is a warranty claim, please contact our Customer Service team via email: sales@tlogic.com.ph for a Return Authorization.

All pre-owned equipment supplied by TLOGIC are covered by the limited warranty which lasts for 3 months and begins on the date of purchase indicated on your invoice. The warranty period is not extended if we replace a warranted product or any part(s).

The extended limited warranty (at an additional cost) ends 1 year from the order purchase date indicated on your invoice. The warranty period is not extended if we replace a warranted product or any part(s).

The warranty does not cover:

Consumable parts of the item being sold (i.e. laptop batteries). Batteries are tested to hold charge however as they are used batteries TLOGIC cannot promise or commit to a minimum battery discharge/run time. Batteries will be replaced if it has been found to be in a non-functional condition (i.e. does not hold any charge) and the fault is reported in the first 7 days after purchase.

Items damaged in transit.

Defects and malfunctions resulting from viruses, lock ups, general protection faults or operating system errors.

Compatibility problems – it is the buyer’s responsibility to ensure the item purchased will be compatible for use with their existing hardware and systems.

Any defects or damage as a result of using this item in a manner other than its intended or customary use.

Any defects or damage which have been caused by abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, neglect, abuse, accident, alteration, improper installation, including damage caused by freight, blown fuses, electrical fluctuations, spill of food or liquid or any other acts which are not the fault of TLOGIC.

Breakage or damage to the casing.

All plastic surfaces and all other externally exposed parts that are scratched or damaged due to normal customer use.

Consumable components of the item.

Items which have had the serial number removed or made illegible.

Damage resulting from use of non-standard accessories.

Items which have been damaged in transit on return to TLOGIC.

Items where the security seal has been removed or tampered with in any way.

This limited warranty gives you specific legal rights. TLOGIC’s responsibility for malfunctions and defects in hardware is limited as set forth in this warranty statement. All express and implied warranties for the product, including but not limited to any implied warranties and conditions of merchantability and fitness for a particular purpose, are limited in time to the term of the limited warranty period set forth herein. No warranties, whether express or implied, will apply after the limited warranty period has expired.

Need help?

Contact us at sales@tlogic.com.ph for questions related to refunds and returns.